When valuable items are sent through the post, insurance coverage can provide some peace of mind with full reimbursement in the event of loss, theft or damage. The amount for which the item may be insured varies from country to country, but compensation is payable up to the amount indicated on the customer's receipt.
The advantages of the Insured service include:
- Provides the sender with a receipt on posting and the destination Post obtains a signature from the recipient on delivery. The item is handled securely en-route to the destination country.
- The Insured service covers items to their declared value at the time and place of mailing, ensuring full reimbursement in the event of loss, theft or damage. The settlement of indemnity can be handled between Posts electronically thereby shortening the wait time for the customer.
- Items can be tracked by phone or online through PRIME’s GCSS.
Track and Trace
PRIME's exchange of transaction data, based on the barcode on each packet, creates a progress history about individual Registered items that can be tracked by Posts' customer service staff. Additionally, this information may be uploaded to a Post’s own website, in their own language, creating a compelling end-user track & trace experience. This data is managed by PRIME’s GCSS.
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