• Gplus
  • Linkedin
  • Youtube
  • MyPRIME Log in
  • Request an account
PRIME
  • Home
  • Who We Are
    • PRIME Team
    • Chair & Board Members
    • Group Chair & Members
    • PRIME Structure
    • PRIME Members
  • What We Do
    • PRIME Exprès (L Series)
    • PRIME Registered Post
    • PRIME Insured
    • PRIME IMRS
    • PRIME Tracked
    • GCSS
  • Join
  • News & Events
  • Contact
  • Search
  • Menu

GCSS

You are here: Home / What We Do / GCSS
  • What We Do
    • PRIME Exprès (L Series)
    • PRIME Registered Post
    • PRIME Insured
    • PRIME IMRS
    • PRIME Tracked
    • GCSS

GCSS (Global Customer Service System)

International e-commerce has experienced rapid growth in recent years, with Posts playing an integral role in the customer experience on behalf of the e-Seller. Track and trace queries are a moment of truth in the e-commerce experience and can affect the likelihood of repeat purchase for the e-Seller. When Posts do this well they satisfy customers and resolve the majority of customer service enquiries speedily and at low-cost. The move from call centre to online self-service is also growing, which is why PRIME has developed GCSS to enable Posts to offer a sophisticated online track and trace capability for international tracked packets.

PRIME members on GCSS

GCSS is PRIME’s web-based Customer Service System for monitoring cross-border tracked packets (Registered, Post Exprès, Insured and IMRS)

It is a streamlined channel of communication between the various PRIME Members’ customer service centres to ensure a fast reply to enquiries about the status of international tracked packets

    • It is a module, similar to Rugby for EMS and Cricket (IBIS) for Parcels, and fully integrates into the IPC CSS to give Posts a more complete picture of their customer’s journey.
    • Tracked data is captured at both item and despatch/consignment level and all PRIME members share the same quality standards and targets.
    • Additionally, this data may be uploaded to a Post’s own website, in their own language, creating a compelling end-user track & trace experience.

GCSS is readily available online to all PRIME members. Currently, there are 135 approved PRIME members, of which 100+ are actively using GCSS for exchanging tracked packets data (Registered, Post Exprès, Insured and IMRS).

To find out how your Customer Service department can avail of PRIME’s GCSS, please contact a member of the PRIME Team.

Download Operational Guide

Membership Login



signup now | forgot password?
Post Expres Env

PRIME Exprès (L Series)»

Consistently reliable service with delivery confirmation (scanning on delivery) – without the courier-type costs.

registered post

PRIME Registered»

Secure and tracked, providing signature on delivery for important and valuable documents.

Insured Post

PRIME Insured»

Items insured up to the value declared by the sender, with full reimbursement for loss, theft or damage.

PRIME IMRS»

Seamless postage-paid tracked returns service for goods travelling across borders.

PRIME Tracked

PRIME Tracked»

Designed specifically for e-commerce markets, with a tracked and straightforward priority delivery, and no signature required.

GCSS

GCSS»

Customer service platform facilitating exchange of enquires and complaints between all members.

PRIME

PRIME is 159 Designated Postal Operators working together to deliver cross-border tracked packet solutions for the e-commerce market.

  • Gplus
  • Linkedin
  • Youtube
  • Privacy & Cookie Policy »
  • Terms & Conditions »
  • Site Map »
  • Useful Links »
  • Careers »
  • FAQs »

e-newsletter

Subscribe to our e-newsletter
‘Delivering the Future’

PRIME

c/o International Post Corporation
Avenue du Bourget 44
1130 Brussels
Belgium

E: prime@prime-posts.com

T: +32 (0)2 724 7211

© Copyright PRIME 2016 | Website: Tamarus
  • Gplus
  • Linkedin
  • Youtube
Scroll to top

This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies.

Learn more OK