The Exprès service offers customers – a reliable, delivery confirmation type service without the courier-type costs. It is a value-added Letter.
Post Exprès is marketed under different names in each country owing to language and other cultural differences, which means, you may know it better as Airsure in the UK, for instance, or Priority Plus in Switzerland. However the logo is always the same.
The advantages of the service, though, are the same throughout the world:
- Electronic delivery confirmation
- Priority handling within airmail/priority letter network
- Quality monitoring and improvement strategy
- Pay for Performance
- Web-based Customer Service System (Letters' CSS)
Taken as a whole, electronic data exchange means Post Exprès can provide a much faster after-sales service for your customers, which has been proven to encourage repeat business. This value-added approach is of particular benefit to current growth markets such as the direct mail marketing sector and Internet Sales / Fulfilment activity.
Track and Trace
PRIME's exchange of transaction data based on the barcode on each letter creates a progress history about individual Exprès items that can be tracked by Posts' customer service staff. On the other hand, the data can be uploaded by the Posts to their own website, in their own languages, so that customers can access delivery and despatch information.
Web Based Customer Service System - Letters' CSS
Letters' CSS provides information, at both item and despatch/consignment level, to the Posts' customer service people's who use PRIME's web- based Customer service system (CSS). This web based customer service system assures faster reply to customer enquiries.